Shipping Policy

Covid-19 update: In order to protect the health of our stuff and customers, we are taking extra safety precautions that may cause your order to be delayed. According to the feedback from the express company, the shipping time of large goods is extended to 30 days,We hope you understand. In you have any problem, you can contact our customer service email: service@arturesthome.com. Thank you for your support and your patience.

How Are Shipping Costs Determined?
You need to pay $19.99 for shipping below $299.00.
You can get free shipping over $299.00.

Since household products such as lamps and lanterns have high requirements for transportation conditions and require high-quality transportation tools to protect the products, the transportation time will be slower than that of ordinary light objects.

But good things are worth the wait, right?

Please note: Delivery and delivery times are not accepted in other countries (Only For United States)

If the product is required to pay customs duties when passing through the customs, the buyer shall bear the responsibility.

What Shipping Methods Are Available?
We have many cooperative express companies, such as DHL, EMS, FedEx, HK Post, and UPS. We will choose the most suitable mode of transportation for you according to your area.

Standard Product Shipping Time (7-35 working days)

Custom Product Shipping Time  (20-50 working days)

What payment methods Are Available?
We currently accept PayPal, common credit, and debit cards. As follows:

What If I Never Received My Order?
Occasionally packages may become lost in transit, delivered to an incorrect address, arrive in separate packages or left in a different location at your home. Please contact service@arturesthome.com for help.

When do you ship?
Orders are shipped Monday – Friday.If in U.S warehouse stock, your order will usually dispatch within 5 business days from date of payment.Where items are not in stock, or need to be imported there will be a lead time for your order. Please allow up to 3-10 business days for handling before your items are shipped.We strive to provide our customers with the quickest and best service possible, so know we try to get the item to you as fast as possible. We use various carriers for shipping depending on the item and where it is shipped to.

If your order is past the estimated delivery date or has been marked as delivered but cannot be located, please contact Customer Service for assistance. E-mail: service@arturesthome.com

When will I receive my package?

——3-10days—————1-5 Weeks———

Order Placed                       Order ship               Delivered  

 

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