Return & Refund Policy

RETURN & EXCHANGE CONDITIONS

1. You have 7 Days after delivery to consider return or exchange, once over the limit date, we don’t accept return or exchange.

2. Items marked as "No returns or exchanges" in order details are not covered by warranty and are non-returnable.

3. Any address on the parcel is not approved return address, and we don't accept the returned package without authorized return address from customer service representative. Our return warehouse is now in Richardson of the United States.

4. Items returned to us that meet the following guidelines will be fully refunded for the cost of the merchandise. Original shipping charges cannot be refunded.
• Returned within 14 days of receipt
• Sale items must be returned within 7 days of receipt
•Must be in resalable condition
•Must be free from scratches and/or defects
•Must not have been installed
•Must be in the original manufacturer’s box and packaging
•Must not have any writing on the original packaging
•Must not be missing pieces
•Must not be clearance/liquidations/closeout

5. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Arturesthome products.

6. Original shipping fee and insurance fee is non-refundable if return for refund.

To start a return, please contact us at service@arturesthome.com to get a return address. (Please do not return the products without a reply!)

RETURN PROCESS

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@arturesthome.com.

Damages
Unfortunately, fragile items are sometimes damaged in shipping. We also understand the need to pre-order and plan for your design needs. As part of that process, we ask that you inspect all items individually once they arrive so that any damage claims can be made immediately. If your item arrives damaged or with parts missing, you must notify us within 3 days of receipt of the item(s). We will arrange a prompt replacement of the item. We will also request that you provide photos of any damaged product, along with the product packaging. Please contact at service@arturesthome.com and we will be happy to replace the item or send replacement parts as soon as possible. In some instances it is possible to repair damages and/or defects with replacement parts. When this is the case, we reserve the right to utilize this as a solution.

return shipping

If it is for quality reasons, our company is willing to bear the return shipping cost, the customer does not need to pay.

Late or missing refunds

Refunds of all kinds are always processed back to the original form of payment and at this time, we do not have the ability to change the method of payment.
• It generally takes us up to 5-7 business days to process a refund. Once the refund is processed on our end, we will email you a confirmation.
• For returned items needing a refund, the package must first be processed back into our warehouse after we receive your package. It usually takes about 10 days to receive your package and handle refund.
• All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card.
In the unlikely event that you haven't received an email after the time frame shown above, please Contact us, and we'll get back to you as soon as possible.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@arturesthome.com. Please contact our Customer service at service@arturesthome.com  to get the return address.

 

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